Returns & Refund Policy
At Augustine & Co, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 14 days of receiving your parcel.
| Quick Summary | |
|---|---|
| Return window | 14 days from delivery |
| Eligible condition | Unused, unworn, original packaging & tags intact |
| Carriers for returns | UPS, FedEx, or DHL only |
| Return shipping cost | Customer’s responsibility; original shipping fees are non-refundable |
| How to Initiate a Return | What to do |
|---|---|
| Step 1 | Submit a return here Click here within 14 days of delivery. |
| Step 2 | We’ll send you the return instructions and correct return address. |
| Step 3 | Ship the parcel using UPS, FedEx, or DHL only (postal services not accepted). Keep your tracking. |
| Return Conditions | |
|---|---|
| Items must be returned within 14 days after delivery. | Returns requested after 14 days may be declined. |
| Products must be unused, unworn, with all tags & packaging intact. | Please try on items carefully; used/worn items are not refundable. |
| A reason for return must be provided when initiating the process. | This helps us process your request quickly and improve our service. |
| All returns are subject to inspection and approval. | Non-approved items will be shipped back to you at your cost. |
| Used or worn items will not be refunded. | The supplier will return the item to you (at your own cost) once assessed. |
| Refunds | |
|---|---|
| Refund method | Processed to your original payment method after approval. Refunds take 7–14 working days. |
| Shipping fees | Original shipping fees are non-refundable. |
| Return shipping | Customer is responsible for return shipping costs. |
| Important Notes |
|---|
| Ensure your return is properly packaged and shipped with tracking to avoid delays or lost parcels. |
Exchanges
To exchange an item (e.g., for a different size), please place a new order for the desired item and request a return for the original. Once the original item is received and approved, we’ll refund it to your original payment method.